Benjamin works at Microsoft in Munich, Germany as an Escalation Engineer on the Microsoft Azure team. He has been working professionally in the IT industry for more than 2 decades. He started computer programming with QBasic at the age of 11 on an Atari 1200XL desktop computer. He takes pleasure in the challenges trouble-shooting technical issues have to offer and savors in the rewards of a well written program. After completing High School he joined the United States Army. After successfully completing his military service he attended Texas A&M University in College Station, Texas, where he received a Bachelor of Business Administration in Management Information Systems. He also received his Masters of Business Administration from the European University in 2002. His roles in the IT industry have spanned the entire spectrum from programmer, to system architect, technical support engineer, to team leader and mid-level management. While employed at Hewlett-Packard, he received numerous awards, degrees and certifications. He has a passion for technology and customer service, and looks forward to trouble shooting and writing more world class technical solutions. “My approach is to write code with support in mind, and to write it once correctly and completely so we do not have to come back to it again, except to enhance it.” Benjamin has written numerous books, magazine articles, training courses and is an active blogger.